Refund policy

Return and Refund Policy
Last updated: September 24, 2026

30-Day Return Window
You may request a return within 30 calendar days after delivery. Items must be unused, in the same condition in which they were received, include all accessories, and be in their original packaging. Proof of purchase or an order number is required.

Request Authorization Before Returning an Item
Before sending any item, please email support@fourcandies.com with your order number and reason for the return. For defective, damaged, or incorrect items, please include clear photos. Returns sent without prior authorization may not be accepted.

U.S. Return Address
After your return request has been approved, send the item to:

Rex-6128
15757 E Valley Blvd, Unit B
City of Industry, CA 91744
United States

Do not send a return without authorization. This facility is not a retail storefront and does not accept walk-in visits.

Return Shipping
For defective, damaged, or incorrect items caused by us, Four Candies will cover reasonable return shipping costs and offer a replacement or refund.
For change-of-mind returns, incorrect selections, or other non-quality-related returns, the customer is responsible for return shipping costs.
No restocking fee is charged.

Refunds
After the returned item is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 3–7 business days. Your bank or payment provider may require additional time to post the refund. Original shipping charges are non-refundable unless the return results from our error or otherwise required by law.

Exchanges
Please contact support@fourcandies.com to request an exchange. Replacements are subject to product availability.

Non-Returnable Items
The following items cannot be returned unless otherwise required by law: items that have been used, altered, or damaged by the customer; items missing accessories or original packaging; returns requested more than 30 days after delivery; and gift cards, if applicable.

Contact
support@fourcandies.com